สายการบิน Thai Vietjet Air กำลังเปิดรับสมัครบุคคลเพื่อคัดเลือกเป็นพนักงานสายการบิน ตำแหน่ง Call Center Officer – Agency Support สำหรับผู้สนใจสมัครงาน สายการบิน สามารถสมัครได้ตั้งแต่วันที่ 1-29 กันยายน 2562
สมัครงาน สายการบิน
ตำแหน่งงานว่าง
- Call Center Officer (Agency Support)
Role and Responsibilities:
- Response for communicate with agency feedback throughout emails, phone call with professionally skill to provide information about products and services, take/cancel orders, or obtain details of complaints.
- Reply emails from agency within the service level agreement (SLA)
- Monitor email traffic and apply instant solution to meet service target.
- Handle and support ticket queries from Partners with the highest integrity and quality
- Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Prepare reports as necessary
- Assist in resolving issues related to airline’s policy relating to tickets, services, notification, cancellations, etc.
- Delivering a quality service, particularly when team members are working in stressful conditions dealing with customer complaints.
Qualifications:
- Bachelor’s Degree in any related field
- Male or Female age not over than 26 years old
- Customer oriented with good customer handling skills
- Ability to work effectively in high pressured environment
- Excellent communicators in English and Thai, especially written skill
- 500 of TOEIC score within 2 years from date of testing
- Able to communicate in Chinese is highly preferred
- Customer orientation and ability to adapt/respond to different types of characters
- Excellence MS office skills
- Ability to multi-task, prioritize, and manage time effectively
CONTACT : 02-111-5999 # 2105
E MAIL : [email protected]
Last Submit date : 29 Sep 2019